Contact us

Whether you have found a bug, have an idea for a game, need help with a subscription, or want us to handle your data, this page shows the fastest way to reach us. We read every message that comes in.

Email us [email protected]

Bug reports and game issues

Found a problem in a specific game? The quickest route is the report button on that game's page in the app — it sends us the game name and version automatically, so you only have to describe what happened. If you would rather email, please include the game name, what went wrong, and the device and browser you were using. That is usually enough for us to reproduce it.

Subscriptions, billing and refunds

Premium Strawberry is billed by Paddle, which acts as Merchant of Record for every purchase. For a billing question or a refund request, email us with the address on your account, the billing date, and your Paddle order or invoice number if you have one. Refund requests are reviewed under our Refund Policy. Refund Policy

Privacy and data requests

You can delete your account and everything stored with it yourself, from the profile screen in the app. If you would rather we did it, or you want a copy of your data, email us from the address on your account so we can confirm it is really you. Our Privacy Policy explains what we collect and how long we keep it. Privacy Policy

Business and partnerships

For licensing, advertising or partnership enquiries, write to the same address with a short description of what you have in mind and the best way to reach you.

Where we are

PLAYMINIT · 11 Buldang 15-gil, Seobuk-gu, Cheonan-si, Chungcheongnam-do, Republic of Korea